Refund policy

Effective Date: Tuesday 12th November 2024

1. No Returns and No Refunds Policy

At Maivue, customer satisfaction is our highest priority, and we are committed to delivering quality products and services. However, due to the nature of our offerings and to maintain strict quality control, all sales made through our platform are final. We do not accept returns or issue refunds under any circumstances.

2. Exceptions to the Policy

There are no exceptions to this policy, including, but not limited to, cases of:

  • Change of Mind: We encourage customers to thoroughly review all product descriptions, images, and specifications before making a purchase.
  • Incorrect Selection: Please verify all selections, including sizes, colors, and quantities, before finalizing an order.
  • Product Incompatibility: It is the customer's responsibility to ensure that the product is suitable for its intended use.

3. Damaged or Defective Goods

In the rare event that you receive a damaged or defective item, Maivue may, at its sole discretion, offer a replacement or repair service. If you believe your item is damaged or defective upon arrival, please contact our Customer Service team within 7 days of receiving the item, providing:

  • A detailed description of the damage or defect
  • Photographic evidence of the damage or defect
  • Proof of purchase and order details

Upon receipt and review of the required information, we will determine whether the item qualifies for replacement or repair. Maivue reserves the right to refuse replacement or repair requests if the damage is found to be due to misuse, neglect, or unauthorized modifications by the customer.

4. Shipping Fees

All shipping and handling fees are non-refundable, and any costs associated with reshipment in the case of replacement items, if approved, will be borne by the customer.

5. Policy Amendments

Maivue reserves the right to amend or update this Returns and Refunds Policy at any time without prior notice. Any changes to the policy will be posted on this page and will take effect immediately upon posting.

6. Contact Information

For any inquiries related to this policy, please contact our Customer Service team at:

Email: info@maivueofficial.com

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy.

Thank you for choosing Maivue.